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3rd party review:

ASP Alliance.com
  Live Help, Live Chat and Live Customer Support for ASP.NET web sites.

.netLIVEHELP enables you to quickly and easily add live support to your ASP.NET web site. As a software based solution there are no additional monthly fees, service fees or per operator charges outside of what you are already paying for your ASP.NET hosting.

.netLIVEHELP consists of 3 parts: a server side engine for chat communication, a thin web based client supporting AJAX, and a feature rich desktop application for operator chat.
1. A customer using any web browser on any platform requests live help. The request is made to the server.

2. The server, running ASP.NET on an IIS web server, accepts the request and routes it to an available operator with the lowest load.

3. The operator answers the request and communication is made from the operator back to the server which relays the information to the customer.  See feature listing.

New: 4/3/2008.netLIVEHELP Version 2.3 includes real-time spell check, AJAX proactive chat, language customization, operator pictures, multi-chat docking and much more!


Build your sales and customer loyalty
with the addition of real-time live support chat!